Frequently Asked Questions

Attachments

How do I find all my attachments?
To find your list of attachments that you have uploaded, go to your User Control Panel and follow the links to the attachments section.
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How do I include my chart with my post?
If you are unsure of how to include your image with your post, you should read "How to include a chart or image". The link to the walk-through is in our "help and support" forum.
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What attachments are allowed on this board?
A board administrator can allow or disallow certain attachment types. We currently limit attachments to image files and as type png, gif, jpg, jpeg and tif. Please see "help and support" for details.
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Business administration

What about cancellations and refunds?
CFO must charge a subscription fee that is sufficient to pay for software upkeep, timely data, exchange fees, web hosting and administrative costs we incur from operating the web site. If you subscribe to CFO and later decide that you want to cancel for any or no reason simply email CFO at Service@ChartFactors.org with unsubscribe in the subject line and we will prorate based upon a 30 day Month and refund any unused portion of your subscription to the account from which you paid us. We do not refund to accounts locked out for password sharing violations.
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What is the “Contact Us” link? 
The contacts page provides registered users with a list of our staff, including board administrators, moderators and other details such as the forums they moderate and their personal profiles. We provide basic business contact information to all guests on the login page.
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Who developed this bulletin board?
This software (in its unmodified form) is an internet bulletin board solution, produced, released and is copyright phpBB Group. It is made available under the GNU General Public License and may be freely distributed. See the link for more details. ChartFactors.org modifies the software to fit its needs. If you want to know who hosts the contents, please see the detailes in "Terms of use | About us" and "About Richard Carlisle" found in the announcements header of all forums.
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Who do I contact about business and/or legal matters related to this board?
Any of the administrators listed on the "Contact Us" page should be an appropriate point of contact. Email Service@ChartFactors.org or the back-up MrTradewell@live.com. Please note that the phpBB Group has absolutely no jurisdiction over how, where or by whom this board is used. If you do e-mail phpBB Group about how CFO uses this software then you should expect a terse response or no response at all.
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Why isn’t X feature available?
ChartFactors.org administers the features but most of this software was written by and licensed through phpBB Group. If you believe a feature needs to be added, you should email CFO first as they may be able to add what you want. You could also visit the phpbb.com website and see what phpBB Group have to say. Please do not post feature requests to the board at phpbb.com, the group uses SourceForge to handle tasking of new features. Please read through the forums and see what, if any, their position may already be for a feature and then follow the procedure given there.
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E-mail and Private Messaging

I cannot send private messages!
There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or the board administrator has prevented you from sending messages. Contact a board administrator for more information.
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I have received a spamming or abusive e-mail from someone on this board!
We are sorry to hear that. The e-mail form feature of this board includes safeguards to try and track users who send such posts, so e-mail the board administrator with a full copy of the e-mail you received. It is very important that this includes the headers that contain the details of the user that sent the e-mail. The board administrator can then take action.
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I received an unwanted private message!
You can block a user from sending you private messages by using message rules within your User Control Panel. If you are receiving unwanted private messages from a particular user, inform a board administrator; they have the power to prevent a user from sending private messages.
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Formatting and Topic Types

Can I post images?
Yes, that is what we do at CFO but we do limit uploaded files to 300kb. Therefore, WE CANNOT ACCEPT BITMAP IMAGES (BMP). Choose PNG, GIF or TIF for charts and JPEG or JPG for photographs. If you do not already know how to post your chart, you can find the details in "Site Support". You may also link to an image stored on a publicly accessible web server, e.g. http://www.example.com/my-picture.gif. You cannot link to pictures stored on your own PC (unless it is a publicly accessible server) nor images stored behind authentication mechanisms, e.g. hotmail or yahoo mailboxes, password protected sites, etc. To display an off-site image use the BBCode [img] tag.
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Can I use HTML?
No. It is not possible to post HTML on this board and have it rendered as HTML. Most formatting which can be carried out using HTML can be applied using BBCode instead.
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What is BBCode?
BBCode is a special implementation of HTML, offering great formatting control on particular objects in a post. The use of BBCode is granted by the administrator, but you can disable it on a per post basis from your posting form if you want. BBCode itself is similar in style to HTML, but tags are enclosed in square brackets like this [] rather than angle brakets like this < >. For more information on BBCode see the guide which can be accessed from the posting page just under the smilies selection area.
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What are announcements?
Announcements often contain important information for the forum you are currently reading and you should read them whenever possible. Announcements appear at the top of every page in the forum to which they are posted. As with global announcements, announcement permissions are granted by the board administrator.
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What are global announcements?
Global announcements contain important information and you should read them whenever possible. They will appear at the top of every forum and within your User Control Panel. Global announcement permissions are granted by the board administrator.
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What are locked topics?
Locked topics are topics where users can no longer reply and any poll it contained was automatically ended. Topics may be locked for many reasons and were set this way by either the forum moderator or board administrator. You may also be able to lock your own topics depending on the permissions you are granted by the board administrator.
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What are Smilies?
Smilies are small images which can be used to express a feeling. The full list of emoticons can be seen in the posting form. Just click on the one you want and you will see a short code inserted in line with your text. Be sure to leave a space between your smilie and your next word. Try not to overuse smilies, however, as they can quickly render a post unreadable. The board administrator may set a limit to the number of smilies you may use within a post.
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What are sticky topics?
Sticky topics within the forum appear below announcements and only on the first page. They are often quite important so you should read them whenever possible. As with announcements and global announcements, sticky topic permissions are granted by the board administrator.
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What are topic icons?
Topic icons are author chosen images associated with posts to indicate their content. The ability to use topic icons depends on the permissions set by the board administrator.
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Friends and Foes

How can I add or remove users to my Friends or Foes list?
You can add users to your list in two ways. Within each user’s profile, there is a link to add them to either your Friend or Foe list. Alternatively, from your User Control Panel, you can directly add users by entering their member name. You may also remove users from your list using the same page.
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What are my Friends and Foes lists?
You can use these lists to organise other members of the board. Members added to your friends list will be listed within your User Control Panel for quick access to see their online status and to send them private messages. Subject to template support, posts from these users may also be highlighted. If you add a user to your foes list, any posts they make will be hidden by default.
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Login and Registration Issues

I registered but cannot login!
First, check your username and password. If they are correct, then one of two things may have happened. 1_Since COPPA support is enabled and you may have specified being under 13 years old during registration. If so, you must follow the instructions you received. 2_CFO requires new registrations to be activated, either by yourself or by an administrator before you can logon; this information was present during registration. If you were sent an e-mail, follow the instructions. If you did not receive an e-mail, you may have provided an incorrect e-mail address or the e-mail may have been picked up by a spam filer. If you are sure the e-mail address you provided is correct, try contacting an administrator.
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How do I prevent my username appearing in the online user listings?
Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.
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I registered and loged on in the past but cannot logon now!
There are several reasons why this could occur. First, ensure your username and password are correct. Attempt to locate the e-mail sent to you when you first registered, check your username and password and try again. It is possible an administrator has deactivated or deleted your account for some reason. Contact CFO to make sure you haven’t been banned or allowed your subscription to expire. It is also possible that CFO has a configuration error on their end requiring attention.
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I’ve lost my password!
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click "I’ve forgotten my password". Follow the instructions and you should be able to log in again shortly.
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What does the “Delete all board cookies” do?
“Delete all board cookies” deletes the cookies that keep you authenticated and logged into the board. The cookies may also provide functions such as read tracking when enabled. If you are having login or logout problems, deleting board cookies may help. Deleting board cookies automatically logs you out
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What is COPPA?
COPPA, or the Child Online Privacy and Protection Act of 1998, is a law in the United States requiring websites which can potentially collect information from minors under the age of 13 to have written parental consent or some other method of legal guardian acknowledgment, allowing the collection of personally identifiable information from a minor under the age of 13. If you are unsure if this applies to you as someone trying to register or to the website you are trying to register on, contact legal counsel for assistance. Please note that the phpBB Group cannot provide legal advice and is not a point of contact for legal concerns of any kind, except as outlined below.
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When I click the e-mail link for a user it asks me to login?
Only registered users may send e-mail to other users via the built-in e-mail form, and only if the administrator has enabled this feature. This is to prevent malicious use of the e-mail system.
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Why can’t I register?
It is possible CFO has banned your IP address or disallowed the username you are attempting to register. Please contact a board administrator for assistance.
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Why do I get logged off automatically?
If you do not check the Log me in automatically box when you login, the board will only keep you logged in for a preset time. This prevents misuse of your account by anyone else. To stay logged in, check the box during login. This is not recommended if you access the board from a shared computer, e.g. library, internet cafe, university computer lab, etc. If you do not see this checkbox, it means the board administrator has disabled this feature.
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Why should I register at all?
Registration gives you access to additional features not available to guest users. You will have access to timely charts and commentary in interactive forums that may prove very valuable to your trading. You may also post your own ideas, suggestions and questions or start your own String. You will have your own definable avatar image and use of private messaging, emailing of fellow users, user group subscriptions, etc. It only takes a few moments to register so we recommend you do so.
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Posting Issues

How can I report posts to a moderator?
You should see a button for reporting posts just above the post you wish to report. Clicking this will walk you through the steps necessary to report the post.
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How do I add a signature to my post?
To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature box on the posting form to add your signature. You can also add a signature by default to all your posts by checking the appropriate radio button in your profile. If you do so, you can still prevent a signature being added to individual posts by un-checking the add signature box within the posting form.
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How do I bump my topic?
By clicking the “Bump topic” link when you are viewing it, you can “bump” the topic to the top of the forum on the first page. However, if you do not see this, then topic bumping may be disabled or the time allowance between bumps has not yet been reached. It is also possible to bump the topic simply by replying to it, however, be sure to follow the board rules when doing so.
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How do I create a poll?
When posting a new topic or editing the first post of a topic, click the “Poll creation” tab below the main posting form; if you cannot see this, you do not have appropriate permissions to create polls. Enter a title and at least two options in the appropriate fields, making sure each option is on a separate line in the text area. You can also set the number of options users may select during voting under “Options per user”, a time limit in days for the poll (0 for infinite duration) and lastly the option to allow users to amend their votes.
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How do I edit or delete a post?
Unless you are a board administrator or moderator, you can only edit or delete your own posts. You can edit a post by clicking the edit button for the relevant post, sometimes for only a limited time after the post was made. If someone has already replied to the post, you will find a small piece of text output below the post when you return to the topic which lists the number of times you edited it along with the date and time. This will only appear if someone has made a reply; it will not appear if a moderator or administrator edited the post, though they may leave a note as to why they’ve edited the post at their own discretion. Please note that normal users cannot delete a post once someone has replied.
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How do I post a topic in a forum?
To post a new topic in a forum, click the relevant button on either the forum or topic screens. You must register before you can post a message. A list of your permissions in each forum is available at the lower left of the forum and topic screens. Example: You can post new topics, You can vote in polls, etc.
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What is the “Save” button for in topic posting?
This allows you to save passages to be completed and submitted at a later date. To reload a saved passage, visit the User Control Panel.
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Why can’t I access a forum?
Some forums may be limited to certain users or groups. To view, read, post or perform another action you may need special permissions. Contact a moderator or board administrator to grant you access.
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Why can’t I add attachments?
You should have no problem adding attachments if you are loged in. To maintain security and forum context, we currently limit attachments to Image files. CFO grants these attachments permissions only to registered users. No one may attach or post in the main index, its trunks or certain administrative forums. Contact the board administrator if you are unsure about why you are unable to add attachments. You might also read the walk thru "How to include a chart or image with your post" in "Help and Support".
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Why can’t I add more poll options?
The limit for poll options is set by the board administrator. If you desire more options for your poll than the allowed amount, contact the board administrator.
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Why did I receive a warning?
Each board administrator has their own set of rules for their site. If you have broken a rule, you may be issued a warning. Please note that this is the board administrator’s decision, and the phpBB Group has nothing to do with the warnings on the given site. Contact the board administrator if you are unsure about why you were issued a warning.
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Why must my post be approved?
The board administrator may have decided that posts in the forum you are posting to require review before submission. It is also possible that the administrator has placed you in a group of users whose posts require review before submission. Please contact the board administrator for further details.
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Searching the Forums

How can I find my own posts and topics?
Your own posts can be retrieved either by clicking the “Search user’s posts” within the User Control Panel or via your own profile page. To search for your topics, use the Advanced search page and fill in the various options appropriately.
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How can I search a forum or forums?
Enter a search term in the search box located on the index, forum or topic pages. Advanced search can be accessed by clicking the “Advance Search” link which is available on all pages of the forum. Be sure you have logged in before attempting to search the member's areas.
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How do I search for members?
Go to the “Members” page and click the “Find a member” link. Be sure you are logged in.
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Why does my search return a blank page!?
Your search returned too many results for the webserver to handle. Use “Advanced search” and be more specific in the terms used and forums that are to be searched. Be sure you have logged in before attempting to search the member's areas.
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Why does my search return no results?
Your search was probably too vague and included common terms which we do not index. Be more specific and use the options available within Advanced search. Be sure you have logged in before attempting to search the member's areas.
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Topic Subscriptions and Bookmarks

How do I remove my subscriptions to specific forums or topics?
To remove your subscriptions, go to your User Control Panel and follow the links to your subscriptions.
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How do I subscribe to specific forums or topics?
To subscribe to a specific forum, click the “Subscribe forum” link upon entering the forum. To subscribe to a topic, reply to the topic with the subscribe checkbox checked or click the “Subscribe topic” link within the topic itself.
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What is the difference between bookmarking and subscribing?
Bookmarking in phpBB3 is much like bookmarking in your web browser. You aren’t alerted when there’s an update, but you can come back to the topic later. Subscribing, however, will notify you when there is an update to the topic or forum on the board via your preferred method or methods.
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User Levels and Groups

What are usergroups?
Usergroups are groups of users that divide the community into manageable sections board administrators can work with. Each user can belong to several groups and each group can be assigned individual permissions. This provides an easy way for administrators to change permissions for many users at once, such as changing moderator permissions or granting users access to a private forum.
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How do I become a usergroup leader?
A usergroup leader is usually assigned when usergroups are initially created by a board administrator. If you are interested in creating a usergroup, your first point of contact should be an administrator; try sending a private message.
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What are Administrators?
Administrators are members assigned with the highest level of control over the entire board. These members can control all facets of board operation, including setting permissions, banning users, creating usergroups or moderators, etc., dependent upon the board founder and what permissions he or she has given the other administrators. They may also have full moderator capabilities in all forums, depending on the settings put forth by the board founder.
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What are Moderators?
Moderators are individuals (or groups of individuals) who look after the forums from day to day. They have the authority to edit or delete posts and lock, unlock, move, delete and split topics in the forum they moderate. Generally, moderators are present to prevent users from going off-topic or posting abusive or offensive material.
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What is a “Default usergroup”?
If you are a member of more than one usergroup, your default is used to determine which group colour and group rank should be shown for you by default. The board administrator may grant you permission to change your default usergroup via your User Control Panel.
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What is my rank and how do I change it?
Ranks, which appear below your username, indicate the number of posts you have made or identify certain users, e.g. moderators and administrators. In general, you cannot directly change the wording of any board ranks as they are set by the board administrator. Please do not abuse the board by posting unnecessarily just to increase your rank. CFO will not tolerate this and the moderator or administrator will simply lower your post count.
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Where are the usergroups and how do I join one?
You can view all usergroups via the “Usergroups” link within your User Control Panel. If you would like to join one, proceed by clicking the appropriate button. Not all groups have open access, however. Some may require approval to join, some may be closed and some may even have hidden memberships. If the group is open, you can join it by clicking the appropriate button. If a group requires approval to join you may request to join by clicking the appropriate button. The user group leader must approve your request and may ask why you want to join the group. Please do not harass a group leader if they reject your request; they will have their reasons.
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Why do some usergroups appear in a different colour?
It is possible for the board administrator to assign a colour to the members of a usergroup to make it easy to identify the members of this group.
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User Preferences and settings

Can I make this page taller or wider?
Yes, If you are using Microsoft Internet Explorer, you may want to see a taller or wider page. To accomplish this, press F11 on your keyboard. To return to the previous view with the full masthead above and task bar below, just press F11 again. This action is the default function as long as another program has not modified your F keys. You may also go to View > Full Screen. You can obtain more width by shutting off your favorites folder. You can restore your favorites folder by clicking Favorites and the push pin icon near the upper left side.
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Can I just see larger type or a printer friendly page?
Yes, double-click this icon here or the one at the upper right of this page to expand the fonts.The printer icon ( seen only on posts pages ) gives you a printer friendly page. To get back from a printer friendly page just press your browser's back button.
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How do I change my settings?
Your settings are stored in the board database. To alter them, login and visit your "User Control Panel"; A link for it appears near the upper left of most of the board pages under the "Index and Home" link. This private page will allow you to change all of your settings and preferences.
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How do I show an image below my username?
There are two images that may appear below a username when viewing posts. Depending on the used style, the first may be an image associated with your rank, generally in the form of stars, blocks or dots, indicating how many posts you have made or your status on the board. The second, usually a larger image, is known as an avatar and is generally unique or personal to each user. It is up to the board administrator to enable avatars and to choose the way in which avatars can be made available. If you are unable to use avatars, contact a board administrator and ask them for their reasons.
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My language is not in the list!
Either the administrator has not installed your language or nobody has translated this board into your language. Try asking the CFO board administration if they can install the language pack you need. If the language pack does not exist, feel free to create a new translation. More information may be found at the phpBB website (see link at the bottom of board pages).
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The times are not correct!
ChartFactors sets the board's times to UTC - Universal Time Coordinated (London, UK). You should visit your User Control Panel and change the time zone to match your particular area, i.e. Los Angeles, Paris, New York, Sydney, etc. Please note that changing the time zone, like most settings, can only be done by registered users. If you are not registered, this is a good time to do so.
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I changed the timezone and the time is still wrong!
If you are sure you have set the timezone and Summer Time/DST correctly and the time is still incorrect, then the time stored on our host's server clock is incorrect. Please notify CFO; we will attempt to correct the problem.
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